Help

Read through the information below to answer questions or help troubleshooting issues.

How It Works

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Install the NIX in your vehicle USB port or 12V charging adapter

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Download the App

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Drive distraction free!

FAQ

We’re here to help. If you have a question that cannot be easily answered by one of the sections below, please feel free to call or email us today.

General Questions

  • Do you lose complete usage of your phone while this is plugged in? What about emergencies?
  • Can someone else use your phone while it’s plugged in?
  • How quickly will I know my driver’s location?
  • Is the app easy to pause so the phone can be used?
  • Is this easy to set-up and install?
Do you lose complete usage of your phone while this is plugged in? What about emergencies?

Don’t worry, you won’t lose complete control of your phone while using NIX. You’re still able to take or make a phone call, ask Siri for directions and even navigate with Apple Maps, Google Maps, or Waze.

Can someone else use your phone while it’s plugged in?

If you have a passenger in your car and they need to use your phone—no problem. Our app allows for driver and passenger modes to be enabled once you start your commute.

How quickly will I know my driver’s location?

Our app will send you notifications constantly updating you on your driver’s whereabouts. As soon as the car is stopped, you’ll get a message alerting you as to when and where.

Is the app easy to pause so the phone can be used?

Our 60-second pause mode allows you to briefly use your phone while you’re driving. At a red light and need to check on something? You have a small window of time to read that screen!

Is this easy to set-up and install?

Simply download the free app and plug the GoPoint NIX into your vehicle’s USB or power outlet. In moments you’ll be fully functioning and ready for your first usage!

Advanced

  • What vehicles are compatible with this device?
  • What devices are compatible?
  • How does GoPoint NIX compare to the iPhone “Do not disturb while driving“ feature?
  • My car already has a Bluetooth connection, do I need this device?
  • What about Android compatibility?
What vehicles are compatible with this device?

Plug-and-play convenience, plus super simple setup with any vehicle—no matter how old your car is. Requires USB port or USB-based charger, available as an add-on during purchase.

What devices are compatible?
The GoPoint NIX will work with any of these Apple devices running iOS 9.0 or greater:
iPhone iPad iPod Touch
  • iPhone 4s
  • iPhone 5, 5c, and 5s
  • iPhone 6, 6Plus
  • iPhone 6s, 6s Plus
  • iPhone 7, 7 Plus
  • iPhone 8, 8 Plus
  • iPhone X
  • iPad Air (Gens 1 & 2)
  • iPad (Gens 3 & 4)
  • iPad Mini (Gens 1, 2, 3 & 4)
  • iPad 2
  • iPad Pro
  • iPod Touch (Gens 4 & 5)
How does GoPoint NIX compare to the iPhone “Do not disturb while driving“ feature?
GoPoint NIX vs Apple iPhone iOS11 “Do Not Disturb While Driving”:
GoPoint NIX Apple iPhone
Do Not Disturb
Screen blocking works in any model year vehicle Y N(1)
Screen blocking disables when vehicle is stopped Y N
Admin panel for tracking multiple drivers Y N
Notification if disabled Y N(2)
Notification of trip start/end Y N
Instant vehicle location Y N
Disables app use while vehicle is in motion Y(3) N
Has 60-second Pause Y N
Has Passenger Mode Y Y
Logs trip route, max speed, and mileage Y N
Logs when system is disabled Y N
Active when the phone is locked Y Y
Active when phone is unlocked Y Y/N(4)
Disables Notifications N Y/N(4)
Disables Calls N Y/N(5)
Sends an ‘I’m Driving’ message N Y/N(6)
  1. Requires Apple Car Play or a Bluetooth hands-free automobile accessory.
    Bluetooth must be enabled on the iPhone.
  2. Settings can be locked with parental controls
  3. Disables Facebook, Instagram, Twitter, Email, iMessage, What’s App, etc.
    Siri and Apple Maps are always available.
  4. Can silence notifications ‘Always’ or only ‘While iPhone is locked’
  5. Can allow calls from ‘Everyone’, ‘No One’, or ‘Favorites’
  6. Can send to ‘No One’, ‘Recents’, ‘Favorites’, ‘All Contacts’
My car already has a Bluetooth connection, do I need this device?

GoPoint NIX requires the NIX USB to be plugged in to your car in order to gain full functionality of the software.

What about Android compatibility?

GoPoint NIX is not currently compatible with Android, but we have plans to expand to that system in the future.

Support

Submit a ticket

Complete a support ticket to contact us with technical or sales related questions, or call us at (248) 232-3078.